A Stellar Automotive Experience with Extra Tech Automotive!
I have had the incredible fortune of discovering Extra Tech Automotive, a true diamond in the rough of auto repair shops. My journey to them was borne out of necessity, as my prior experiences with dealerships left me longing for a more genuine, transparent, and customer-focused experience. Enter Gianni, a referral from a friend, who quickly transformed my expectations for what an auto shop could be.
Extra Tech Automotive operates under the guiding principles of simplicity and transparency, a refreshing change from my past encounters in the industry. Their comprehensive assessments left no stone unturned; they furnished detailed reports complete with photographic evidence and clearly defined work requirements. My discussions with Gianni were enlightening and engaging, as he patiently walked me through each finding and provided sound advice on my vehicle's needs.
What struck me most was the warm, welcoming atmosphere of the shop. They treated me not as just another customer, but as a friend. An offer to tour the back while my vehicle was being worked on was a unique and appreciated touch. Their kindness and professionalism resonated with me, as did their commitment to ensuring that their work met my needs without unnecessary extras.
Safety was a major concern for me, especially given the problematic brakes of my car. The team at Extra Tech swiftly attended to this issue, and in doing so, alleviated my worries and made my vehicle safe for the road again. Their offering of a loaner car was a godsend, particularly with my daycare pickups, demonstrating their commitment to customer convenience.
Gianni and his team demonstrated extraordinary levels of kindness, empathy, and generosity that left me stunned. The cherry on top was the complimentary loaf of bread from the neighboring Italian market, an unexpected but delightful touch.
Extra Tech Automotive is not just an auto repair shop—it's a customer experience par excellence. They have set the bar incredibly high with their unrivaled service, meaningful interactions, effortless processes, and overall satisfaction guarantee. I am truly impressed by their attention to detail, professionalism, and the humanity they inject into their service.
In conclusion, my experience at Extra Tech Automotive deserves nothing short of a 5-star rating. For all my future automotive needs, I won’t be looking any further. If you're seeking a truly exceptional experience, I wholeheartedly recommend Extra Tech Automotive. Here's to Gianni and his exceptional team!
Jonathan Sayson Jun 6, 2023